- 2. What is the warranty? How about the spare parts?
A. The free warranty is one year from the day of Commissioning qualified. If there is any fault for our products within the free warranty period, we will repair it and change the fault assembly for free.
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- 3. Do you offer the training for free?We are worry about the repairing, how to do the after service?
A. We get the video of the installing or the fault of the machine by the internet on line and our technical staffs will do the judgment and advice how to solve the problem. It is for free to offer you this service.
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- 4. How can we trust you?
Our company, Guangzhou Yueshen Import & Export Co., Ltd, was set up at Jul, 28th, 2003 which has operated for 11 years...
2014-07-22
- 5. How about the maintenance after the warranty period?
After the warranty period, we are still responsible for after-sales service, but you need to charge some costs. As long as the useful life of the equipment is unexpired, we will provide paid services,
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- 6. At present, where are your customers?
At Present, Our Customers Are From The Democratic Republic of Congo, Saudi Arabia, Nigeria, Zambia, Angola, Egypt, Kenya, Ghana, Paraguay, Nepal and Myanmar and so on.
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- 7. We need some original catalogues, can you send to me?
Yes! We Can send you some original product catalogues. As for new customer, please bear the delivery cost and we will deduct it from the first order.
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- 8. Will you send technicians to customers Location to install the equipments?
If the total amount is or over One Hundred Thousand US Dollar or the ordered equipments is over 10 units, our company will send technicians to the customers location to install the equipments and train them how to operate and maintain the machines.
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- 9. Are you a Manufacturer or Sale Agent?
We are one of the largest three manufacturers of Medical X-Ray machines in China. My factory locate in Chengdu City, Sichuan Province, Covering 140,000 square meters.
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- 10. Hong long is the delivery time if I make an order now?
This depends on the quantities of your order and models. In general, small machines, such as Medical X-ray machines below 200Ma or mobile x-ray machines, the quantities are less than 10 units...
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- 11. Can we visit your factory?
Of course, we will prepare for everything in advance if it is necessary. Generally, it is requirement that customers must have build agency relationship or business relationship with our company.
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- 12. How long is the validity of quotation?
Generally, our price is valid within one month from the date of quotation. The price will be adjusted appropriately according to the price fluctuation of raw material and changes in market...
2014-07-22
- 13. How can we know your company? Are there any approaches?
More communication. Clients can browse our company website frequently and chat with our sale representatives freely. If the customers want to know more something about our company, they can send us emails; talk with us on the MSN, Yahoo Message and Skype
2014-07-22
- 14. What kinds of certificates do your products have? Do you have the CE certificate?
Some of our products do not have the CE certificate. All of the products have ISO9001-2000, CMD Medical Device Quality Management Systems certificate, CMD National Medical Devices Certification...
2014-07-22
- 1. How to buy your products? Do you have distributor in our country?
You can buy the products from our company directly. Normally the procedure is: Choose products, Inquire online, sign the contract, payment by T/T, contact the shipping company to delivery the goods to your country.
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> FAQ 
Phone:+86-18027115690 / 18922329278 
Email:sales@ysenmed.com